Have Questions?

We're here to answer them. Explore our most frequently asked questions.

Frequently Asked Questions

What types of cleaning services do you offer?

We provide a comprehensive range of cleaning services including:

  • Residential cleaning: Regular home cleaning, deep cleaning, move-in/move-out cleaning
  • Commercial cleaning: Office cleaning, retail spaces, medical facilities
  • Specialty cleaning: Carpet cleaning, upholstery cleaning, window cleaning
  • End of lease cleaning: Bond-back guaranteed cleaning
  • Eco-friendly cleaning: Using environmentally safe products

All our services can be customized to your specific needs.

Are your cleaning products eco-friendly?

Yes, we prioritize using biodegradable, non-toxic products that are:

  • Safe for children and pets
  • Environmentally responsible
  • Effective against germs and bacteria
  • Free from harsh chemicals and fumes

We can also accommodate specific product requests if you have allergies or sensitivities.

Do you bring your own equipment?

Yes, our professional teams arrive fully equipped with:

  • Commercial-grade cleaning equipment
  • All necessary cleaning products
  • Microfiber cloths and mops
  • Vacuum cleaners and steam cleaners
  • Personal protective equipment

You only need to provide access to water and electricity.

What if I'm not satisfied with the service?

Customer satisfaction is our top priority. Our guarantee includes:

  • Free re-clean within 48 hours if you're not completely satisfied
  • Direct communication with our management team
  • Prompt resolution of any issues
  • Quality assurance follow-up

We stand behind our work and will make it right.

Can I schedule a recurring cleaning service?

Absolutely! We offer flexible recurring service options:

  • Weekly: Ideal for busy households or offices
  • Bi-weekly: Perfect for maintaining cleanliness
  • Monthly: Great for periodic deep cleaning
  • Custom schedules: Tailored to your specific needs

Recurring clients enjoy priority scheduling and discounted rates.

How do I book an appointment?

You can book an appointment through multiple convenient methods:

Same-day bookings are subject to availability.

Do you provide emergency cleaning services?

Yes, we offer emergency cleaning services for situations like:

  • Post-construction cleanup
  • After-party cleanup
  • Accident or spill emergencies
  • Last-minute property inspections
  • Unexpected guest arrivals

Emergency service availability and rates may vary. Please call us directly for fastest response.

What payment methods do you accept?

We accept various convenient payment methods:

  • Cash
  • Credit/Debit cards (Visa, Mastercard, AMEX)
  • Bank transfers
  • Mobile payment apps (PayID, Apple Pay, Google Pay)
  • Cheques (by prior arrangement)

Payment is due upon completion of service unless other arrangements have been made.

Do I need to be home during the cleaning?

It's entirely up to you. Many clients choose to:

  • Leave us a key (secured in our lockbox system)
  • Provide remote access instructions
  • Use smart lock entry
  • Have a neighbor or building manager grant access

Our teams are fully vetted and insured for your peace of mind. We follow strict security protocols with all access methods.

How long does a typical cleaning session take?

Cleaning duration depends on several factors:

  • Size of space: 1 bedroom apartment (2-3 hours), 4 bedroom house (4-5 hours)
  • Service type: Standard cleaning vs deep cleaning
  • Condition: How much cleaning is needed
  • Special requests: Additional services requested

We provide time estimates during the booking process based on your specific needs.

Are your cleaners insured and background-checked?

Yes, all our team members undergo rigorous screening:

  • Comprehensive background checks
  • Reference verification
  • Professional training certification
  • Fully insured for your protection
  • Regular performance evaluations

Your safety and security are our top priorities.

Can I customize my cleaning package?

Absolutely! We specialize in customized cleaning solutions:

  • Choose which areas to focus on
  • Select specific tasks to include
  • Request special products or methods
  • Set priority areas
  • Adjust frequency and duration

During booking, we'll discuss your specific needs to create the perfect cleaning plan.

Do you clean windows or outdoor areas?

Yes, we offer comprehensive window and outdoor cleaning:

  • Interior windows: Included in standard cleaning
  • Exterior windows: Available as add-on service
  • Outdoor areas: Patios, decks, balconies (weather permitting)
  • High-rise windows: Special equipment available

Safety is our priority - some exterior services may require special conditions.

Is there a cancellation fee?

Our cancellation policy is designed to be fair:

  • 24+ hours notice: No charge
  • Under 24 hours: 25% of service fee
  • No-show: 50% of service fee
  • Emergency situations: Case-by-case consideration

We understand emergencies happen and will work with you when possible.

Do you offer pest control services too?

Yes, we provide safe and effective pest control:

  • General pest treatments
  • Rodent control
  • Flea and tick treatments
  • Preventative maintenance
  • Pet-friendly options available

Our pest control services use EPA-approved products and methods.